Refund & Returns Policy - Berrybrook Steam & Classics Shop

Thanks for shopping at Berrybrook Steam & Classics. If you are not entirely satisfied with your purchase bought from our shop, we’re here to help.

This refund and returns policy applies only to items bought online via the official Berrybrook Steam & Classics shop. For details of the policy in relation to vehicle sales made on our main website, please contact us directly by emailing steam@berrybrook.co.uk.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
To return your product, you should mail your product to: Berrybrook Steam & Classics, Dawlish Road, Exminster, Devon, EX6 8DN.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you receive a refund, the cost of return shipping will be deducted from your refund.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at steam@berrybrook.co.uk.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steam@berrybrook.co.uk and send your item to: Berrybrook Steam & Classics, Dawlish Road, Exminster, Devon, EX6 8DN.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.